{"id":14712,"date":"2026-09-24T17:19:50","date_gmt":"2026-09-24T15:19:50","guid":{"rendered":"https:\/\/www.arcadsoftware.com\/drops\/?p=14712"},"modified":"2026-09-24T18:00:08","modified_gmt":"2026-09-24T16:00:08","slug":"cout-rupture-production-chiffres-2026","status":"publish","type":"post","link":"https:\/\/www.arcadsoftware.fr\/drops\/ressources\/blog-fr\/cout-rupture-production-chiffres-2026\/","title":{"rendered":"Continuit\u00e9 de service : combien co\u00fbte vraiment une rupture en production ?"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:15px;--awb-padding-left:15px;--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:20px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:600px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"800\" height=\"298\" alt=\"How Much Does a Production Outage Really Cost?\" src=\"https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2026\/09\/service-continuity-how-much-does-a-production-outage-really-cost.png\" data-orig-src=\"https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2026\/09\/service-continuity-how-much-does-a-production-outage-really-cost.png\" class=\"lazyload img-responsive wp-image-14733\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27800%27%20height%3D%27298%27%20viewBox%3D%270%200%20800%20298%27%3E%3Crect%20width%3D%27800%27%20height%3D%27298%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2026\/09\/service-continuity-how-much-does-a-production-outage-really-cost-200x75.png 200w, https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2026\/09\/service-continuity-how-much-does-a-production-outage-really-cost-400x149.png 400w, https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2026\/09\/service-continuity-how-much-does-a-production-outage-really-cost-600x224.png 600w, https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2026\/09\/service-continuity-how-much-does-a-production-outage-really-cost.png 800w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:10px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1 author\" style=\"--awb-content-alignment:center;\"><p data-fontsize=\"15\" data-lineheight=\"19.5px\">Par Marc Dallas \u00b7 24 septembre 2026<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\" style=\"--awb-margin-top:20px;\"><p>L'\u00e9quipe qui tient la production est souvent la moins visible de la DSI : cent d\u00e9veloppeurs pour une poign\u00e9e d'exploitants, c'est une proportion courante. Et pour cause, leur m\u00e9tier consiste \u00e0 faire en sorte qu'il ne se passe rien. Une \u00e9quipe qui r\u00e9ussit parfaitement ne produit aucun \u00e9v\u00e9nement, donc aucun signal, donc aucune demande de budget \u00e9vidente \u00e0 arbitrer.<\/p>\n<p>Le co\u00fbt de l'absence d'investissement, lui, se manifeste d'un coup : une interruption un mardi matin, une p\u00e9nalit\u00e9 contractuelle, une \u00e9ch\u00e9ance r\u00e9glementaire manqu\u00e9e. Mettons un montant dessus.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling blog-content\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:15px;--awb-padding-bottom:45px;--awb-padding-left:15px;--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-flex-wrap:wrap;\" id=\"blog-content\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_2_3 2_3 fusion-flex-column to-remember\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:5px;--awb-padding-left:25px;--awb-overflow:hidden;--awb-bg-size:cover;--awb-border-radius:9px 9px 9px 9px;--awb-width-large:66.666666666667%;--awb-margin-top-large:20px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><p><span class=\"title\">Ce qu'il faut retenir<\/span><\/p>\n<\/div><ul style=\"--awb-size:14px;--awb-margin-bottom:20px;--awb-item-padding-top:6px;--awb-item-padding-bottom:0px;--awb-line-height:23.8px;--awb-icon-width:23.8px;--awb-icon-height:23.8px;--awb-icon-margin:9.8px;--awb-content-margin:33.6px;--awb-circlecolor:#1a80b6;--awb-circle-yes-font-size:12.32px;\" class=\"fusion-checklist fusion-checklist-1 type-numbered\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\">1<\/span><div class=\"fusion-li-item-content\">\n<p><strong>Chaque minute d'arr\u00eat se paie<\/strong> : deux fois moins de temps d'arr\u00eat, deux fois moins de co\u00fbts.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\">2<\/span><div class=\"fusion-li-item-content\">\n<p><strong>La plupart des pannes sont \u00e9vitables<\/strong> : 87 % auraient pu l'\u00eatre avec de meilleurs processus.<\/p>\n<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-yes\">3<\/span><div class=\"fusion-li-item-content\">\n<p><strong>Le co\u00fbt se pilote<\/strong> : avec <a href=\"\/drops\/\">DROPS<\/a>, vous agissez sur le taux d'\u00e9chec, la tra\u00e7abilit\u00e9 et le retour arri\u00e8re.<\/p>\n<\/div><\/li><\/ul><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-blend:overlay;--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">1. Combien co\u00fbte une heure d'arr\u00eat<\/h2>\n<p>Trois enqu\u00eates de r\u00e9f\u00e9rence, trois m\u00e9thodes diff\u00e9rentes, des ordres de grandeur convergents.<\/p>\n<div style=\"overflow-x: auto;\">\n<table style=\"width: 100%; border-collapse: collapse; margin-bottom: 20px;\">\n<thead>\n<tr>\n<th style=\"text-align: left; padding: 8px 10px; border-bottom: 2px solid #034759;\">Source<\/th>\n<th style=\"text-align: left; padding: 8px 10px; border-bottom: 2px solid #034759;\">Mesure<\/th>\n<th style=\"text-align: left; padding: 8px 10px; border-bottom: 2px solid #034759;\">Chiffre<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\"><a href=\"https:\/\/www.prnewswire.com\/news-releases\/the-600-billion-wake-up-call-new-splunk-research-reveals-downtime-is-a-systemic-business-crisis-302774919.html#:~:text=the%20average%20cost%20of%20downtime%20has%20reached%20%2415%2C000%20per%20minute\" target=\"_blank\" rel=\"noopener\">Splunk \/ Oxford Economics 2026<\/a><\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">Co\u00fbt moyen<\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\"><strong>15 000 $ la minute<\/strong>, soit plus de 900 000 $ l'heure<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\"><a href=\"https:\/\/uptimeinstitute.com\/about-ui\/press-releases\/uptime-announces-annual-outage-analysis-report-2026#:~:text=57%25%20of%20respondents%20said%20their%20most%20recent%20major%20outage%20cost%20more%20than%20%24100%2C000\" target=\"_blank\" rel=\"noopener\">Uptime Institute 2026<\/a><\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">Derni\u00e8re panne r\u00e9ellement subie<\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\"><strong>57 %<\/strong> au-del\u00e0 de 100 000 $, <strong>1 sur 5<\/strong> au-del\u00e0 d'un million<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\"><a href=\"https:\/\/itic-corp.com\/itic-2024-hourly-cost-of-downtime-part-2\/#:~:text=97%25%20of%20large%20enterprises%20with%20more%20than%201000%20employees,costs%20their%20company%20over%20%24100%2C000\" target=\"_blank\" rel=\"noopener\">ITIC 2024<\/a><\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">Entreprises &gt; 1 000 salari\u00e9s<\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\"><strong>97 %<\/strong> situent l'heure d'arr\u00eat au-del\u00e0 de 100 000 $<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\"><a href=\"https:\/\/itic-corp.com\/itic-2024-hourly-cost-of-downtime-part-2\/#:~:text=indicate%20that%20hourly%20downtime%20costs%20their%20firms%20%241%20million%20to%20over%20%245%20million\" target=\"_blank\" rel=\"noopener\">ITIC 2024<\/a><\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">Grandes entreprises<\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\"><strong>41 %<\/strong> l'\u00e9valuent entre 1 M$ et plus de 5 M$<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>Deux lectures \u00e0 retenir. D'abord, la tendance : <a href=\"https:\/\/www.splunk.com\/en_us\/perspectives\/cost-of-downtime-from-global-executives.html#:~:text=Each%20minute%20of%20downtime%20costs%20%249%2C000%20or%20%24540%2C000%20per%20hour\" target=\"_blank\" rel=\"noopener\">Splunk mesurait 9 000 dollars la minute deux ans plus t\u00f4t<\/a>. Ensuite, la convergence : ITIC et <a href=\"https:\/\/www.oxfordeconomics.com\/resource\/the-hidden-costs-of-downtime-2026\/\" target=\"_blank\" rel=\"noopener\">Splunk<\/a> interrogent des dirigeants sur une estimation moyenne, l'Uptime Institute interroge des exploitants sur un incident r\u00e9el. Les deux approches aboutissent au m\u00eame ordre de grandeur. \u00c0 l'autre bout du spectre, <a href=\"https:\/\/itic-corp.com\/itic-2024-hourly-cost-of-downtime-part-2\/#:~:text=percent%20of%20enterprise%20respondents%20said%20that%20downtime%20costs,micro%20SMBs%20with%20fewer%20than%2010%20employees\" target=\"_blank\" rel=\"noopener\">seules 4 % des entreprises situent le co\u00fbt sous les 100 000 dollars<\/a>, dont 93 % comptent moins de dix salari\u00e9s.<\/p>\n<p>Ces chiffres restent des moyennes : un incident en pleine cl\u00f4ture comptable ou en pic saisonnier les fait exploser. D'o\u00f9 l'int\u00e9r\u00eat de ne jamais s'arr\u00eater \u00e0 un chiffre import\u00e9 et de se m\u00e9fier du \u00ab co\u00fbt \u00e0 la minute \u00bb recopi\u00e9 de site en site, souvent tir\u00e9 d'une \u00e9tude vieille de dix ans.<\/p>\n<p>Mais la logique de la minute, elle, m\u00e9rite d'\u00eatre retenue : <strong>le co\u00fbt d'un incident est lin\u00e9aire \u00e0 sa dur\u00e9e<\/strong>. \u00c0 fr\u00e9quence inchang\u00e9e, diviser par deux le d\u00e9lai de r\u00e9tablissement divise par deux la facture annuelle. C'est un levier d'ing\u00e9nierie, pas un v\u0153u pieux.<\/p>\n<\/div><div class=\"fusion-text fusion-text-5\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">2. La partie immerg\u00e9e<\/h2>\n<p>L'\u00e9tude Splunk chiffre le co\u00fbt agr\u00e9g\u00e9 \u00e0 <a href=\"https:\/\/www.prnewswire.com\/news-releases\/the-600-billion-wake-up-call-new-splunk-research-reveals-downtime-is-a-systemic-business-crisis-302774919.html#:~:text=revealing%20the%20aggregate%20cost%20of%20unplanned%20downtime,a%2050%25%20increase%20in%20just%20two%20years\" target=\"_blank\" rel=\"noopener\"><strong>600 milliards de dollars par an, en hausse de 50 % en deux ans<\/strong><\/a>, soit environ 300 millions par entreprise. <a href=\"https:\/\/www.prnewswire.com\/news-releases\/the-600-billion-wake-up-call-new-splunk-research-reveals-downtime-is-a-systemic-business-crisis-302774919.html#:~:text=costing%20an%20organization%20%2495%20million%20in%20lost%20revenue%20annually\" target=\"_blank\" rel=\"noopener\">La perte de revenus directe n'en repr\u00e9sente que 95 millions<\/a>. Le reste se r\u00e9partit entre postes que la comptabilit\u00e9 analytique regroupe rarement : amendes, p\u00e9nalit\u00e9s de service, frais juridiques, heures suppl\u00e9mentaires, communication de crise.<\/p>\n<p>Deux chiffres \u00e0 poser tels quels devant une direction g\u00e9n\u00e9rale :<\/p>\n<ul>\n<li><a href=\"https:\/\/www.prnewswire.com\/news-releases\/the-600-billion-wake-up-call-new-splunk-research-reveals-downtime-is-a-systemic-business-crisis-302774919.html#:~:text=organizations%20see%20an%20average%203.4%25%20drop%20in%20stock%20price\" target=\"_blank\" rel=\"noopener\"><strong>Le cours de bourse recule en moyenne de 3,4 % apr\u00e8s un seul incident<\/strong><\/a>, contre 2,5 % deux ans plus t\u00f4t.<\/li>\n<li><a href=\"https:\/\/www.prnewswire.com\/news-releases\/the-600-billion-wake-up-call-new-splunk-research-reveals-downtime-is-a-systemic-business-crisis-302774919.html#:~:text=percent%20of%20technology%20leaders%20cite%20the%20loss%20of%20customers%20as%20a%20consequence%20of%20downtime\" target=\"_blank\" rel=\"noopener\"><strong>81 % des dirigeants technologiques citent la perte de clients<\/strong><\/a> parmi les cons\u00e9quences d'une interruption.<\/li>\n<\/ul>\n<p>Et trois postes qui n'apparaissent qu'au trimestre suivant :<\/p>\n<ul>\n<li><strong>Les astreintes.<\/strong> Chaque fen\u00eatre de d\u00e9ploiement mal ma\u00eetris\u00e9e se paie en week-ends mobilis\u00e9s, heures major\u00e9es et usure d'\u00e9quipes difficiles \u00e0 remplacer.<\/li>\n<li><strong>La feuille de route.<\/strong> Les journ\u00e9es pass\u00e9es \u00e0 rejouer une livraison sont retir\u00e9es aux projets. Pas une d\u00e9pense, un d\u00e9calage.<\/li>\n<li><strong>La confiance interne.<\/strong> Apr\u00e8s deux incidents, les m\u00e9tiers ne croient plus aux dates, et l'organisation espace ses mises en production, ce qui augmente le risque au lieu de le r\u00e9duire.<\/li>\n<\/ul>\n<\/div><div class=\"fusion-text fusion-text-6\"><h2 class=\"\" style=\"--fontsize: 35; line-height: 1.2;\" data-fontsize=\"35\" data-lineheight=\"42px\">3. Quand le service fonctionne mais n'est plus conforme<\/h2>\n<p>Une seconde forme de rupture \u00e9chappe enti\u00e8rement aux \u00e9tudes sur l'indisponibilit\u00e9. Certaines applications doivent \u00eatre en production \u00e0 une date impos\u00e9e de l'ext\u00e9rieur : changement de r\u00e9glementation, nouveau bar\u00e8me, \u00e9volution de la l\u00e9gislation sociale ou fiscale. Le jour J, la nouvelle version doit fonctionner.<\/p>\n<p>Ici, le service n'est pas interrompu, il est devenu non conforme. Cons\u00e9quences financi\u00e8res et juridiques du m\u00eame ordre, avec une circonstance aggravante : l'\u00e9ch\u00e9ance \u00e9tait connue des mois \u00e0 l'avance. Livrer une cha\u00eene applicative compl\u00e8te et synchronis\u00e9e \u00e0 date fixe n'est alors pas un confort d'exploitation, c'est une obligation.<\/p>\n<\/div><div class=\"fusion-text fusion-text-7\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">4. La cause premi\u00e8re n'est pas technique, elle est organisationnelle<\/h2>\n<p>C'est le point qui transforme une fatalit\u00e9 budg\u00e9taire en d\u00e9cision d'investissement.<\/p>\n<ul>\n<li>L'Uptime Institute rel\u00e8ve que <a href=\"https:\/\/uptimeinstitute.com\/about-ui\/press-releases\/uptime-announces-annual-outage-analysis-report-2025#:~:text=Outages%20from%20IT%20and%20networking%20issues%20increased%20in%202024,totaling%2023%25%20of%20impactful%20outages\" target=\"_blank\" rel=\"noopener\"><strong>les incidents d'origine informatique et r\u00e9seau repr\u00e9sentent 23 % des pannes \u00e0 impact<\/strong><\/a>, en hausse : complexit\u00e9 des architectures, gestion du changement, erreurs de configuration.<\/li>\n<li>Dans son rapport 2026, <a href=\"https:\/\/datacenter.uptimeinstitute.com\/rs\/711-RIA-145\/images\/2026.AnnualOutageAnalysis.pdf#page=21\" target=\"_blank\" rel=\"noopener\"><strong>87 % des r\u00e9pondants ayant subi une panne estiment qu'elle aurait pu \u00eatre \u00e9vit\u00e9e<\/strong><\/a> par une meilleure gestion, de meilleurs processus ou une meilleure configuration.<\/li>\n<li>L'erreur humaine n'est pas compt\u00e9e comme cause primaire, mais reste contributive dans neuf pannes sur dix, avec <a href=\"https:\/\/uptimeinstitute.com\/about-ui\/press-releases\/uptime-announces-annual-outage-analysis-report-2026#:~:text=failures%20to%20follow%20established%20procedures%20remain%20the%20leading%20driver\" target=\"_blank\" rel=\"noopener\"><strong>le non-respect des proc\u00e9dures \u00e9tablies comme premier moteur<\/strong><\/a>.<\/li>\n<\/ul>\n<p>Une pr\u00e9cision, source de confusion permanente, s'impose : <strong>d\u00e9ployer en test et d\u00e9ployer en production sont deux m\u00e9tiers diff\u00e9rents, exerc\u00e9s par deux \u00e9quipes diff\u00e9rentes<\/strong>. Dans la quasi-totalit\u00e9 des organisations, les d\u00e9veloppeurs ne livrent pas en production. Une cha\u00eene d'int\u00e9gration continue parfaitement outill\u00e9e ne prot\u00e8ge donc en rien du co\u00fbt calcul\u00e9 plus haut : elle s'arr\u00eate l\u00e0 o\u00f9 le risque commence.<\/p>\n<\/div><div class=\"fusion-text fusion-text-8\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">5. Le facteur aggravant : l'h\u00e9t\u00e9rog\u00e9n\u00e9it\u00e9 des plateformes<\/h2>\n<p>Une application n'est plus d\u00e9ploy\u00e9e sur un socle mais <a href=\"https:\/\/www.arcadsoftware.fr\/drops\/ressources\/blog-fr\/deploiement-applications-multi-cloud-comment-surmonter-la-complexite-du-cloud-hybride\/\">sur plusieurs (IBM i, Windows, Linux, conteneurs, cloud public<\/a>) et elle \u00e9change avec des applications voisines qui \u00e9voluent \u00e0 leur propre rythme. Deux cons\u00e9quences directes sur la facture.<\/p>\n<p><strong>La premi\u00e8re cause d'\u00e9chec d'un d\u00e9ploiement est de <a href=\"https:\/\/www.arcadsoftware.fr\/drops\/ressources\/blog-fr\/deploiement-isole-application-principale-cause-echec\/\">d\u00e9ployer une application isol\u00e9ment<\/a><\/strong>, sans tenir compte des composants dont elle d\u00e9pend. Le r\u00e9sultat n'est pas une panne franche mais une d\u00e9synchronisation de versions : un incident silencieux que la supervision ne voit pas. Dans l'\u00e9tude Splunk, <a href=\"https:\/\/www.prnewswire.com\/news-releases\/the-600-billion-wake-up-call-new-splunk-research-reveals-downtime-is-a-systemic-business-crisis-302774919.html#:~:text=47%25%20admitting%20customers%20are,first%20to%20detect%20service%20degradation%20or%20outages\" target=\"_blank\" rel=\"noopener\"><strong>47 % des dirigeants reconnaissent que les clients sont souvent les premiers \u00e0 d\u00e9tecter une d\u00e9gradation de service<\/strong><\/a>. Le compteur, lui, tourne depuis le d\u00e9but.<\/p>\n<p><strong>Le retour arri\u00e8re devient le point faible.<\/strong> Rejouer un rollback coh\u00e9rent sur quatre plateformes pilot\u00e9es par quatre outils diff\u00e9rents, sous pression, allonge m\u00e9caniquement le d\u00e9lai de r\u00e9tablissement, c'est-\u00e0-dire le multiplicateur direct du co\u00fbt.<\/p>\n<\/div><div class=\"fusion-text fusion-text-9\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">6. Les indicateurs \u00e0 exiger<\/h2>\n<p>Exploitation et d\u00e9veloppement ne mesurent pas la m\u00eame chose avec les m\u00eames mots. Un comit\u00e9 de direction gagne \u00e0 exiger les deux familles.<\/p>\n<div style=\"overflow-x: auto;\">\n<table style=\"width: 100%; border-collapse: collapse; margin-bottom: 20px;\">\n<thead>\n<tr>\n<th style=\"text-align: left; padding: 8px 10px; border-bottom: 2px solid #034759;\">Indicateur<\/th>\n<th style=\"text-align: left; padding: 8px 10px; border-bottom: 2px solid #034759;\">Origine<\/th>\n<th style=\"text-align: left; padding: 8px 10px; border-bottom: 2px solid #034759;\">Question \u00e0 laquelle il r\u00e9pond<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">MTBF<\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">Exploitation<\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">\u00c0 quelle fr\u00e9quence le risque se mat\u00e9rialise-t-il ?<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">MTTR<\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">Exploitation<\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">Combien de temps dure chaque incident ?<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\"><a href=\"https:\/\/dora.dev\/guides\/dora-metrics\/#instability:~:text=Change%20fail%20rate,require%20immediate%20intervention%20following%20a%20deployment\" target=\"_blank\" rel=\"noopener\">Taux d'\u00e9chec des changements<\/a><\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">Cha\u00eene de livraison<\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">Quelle probabilit\u00e9 qu'une mise en production casse quelque chose ?<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\"><a href=\"https:\/\/dora.dev\/guides\/dora-metrics\/#throughput:~:text=Failed%20deployment%20recovery%20time:\" target=\"_blank\" rel=\"noopener\">D\u00e9lai de r\u00e9tablissement apr\u00e8s \u00e9chec<\/a><\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">Cha\u00eene de livraison<\/td>\n<td style=\"padding: 8px 10px; border-bottom: 1px solid rgba(0,0,0,0.12); vertical-align: top;\">Sait-on revenir vite \u00e0 un \u00e9tat stable ?<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>Rep\u00e8res : dans le <a href=\"https:\/\/dora.dev\/research\/2025\/dora-report\/\" target=\"_blank\" rel=\"noopener\">rapport DORA 2025<\/a>, 21,3 % des r\u00e9pondants r\u00e9tablissent le service en moins d'une heure et 16,7 % affichent un taux d'\u00e9chec compris entre 0 et 4 %. Pour savoir <a href=\"https:\/\/www.arcadsoftware.fr\/drops\/ressources\/e-book-fr\/e-book-metriques-dora-et-automatisation-devops-avec-drops\/\">comment ces indicateurs se pilotent au quotidien<\/a>, notre e-book d\u00e9taille la m\u00e9thode. L'articulation est simple : les indicateurs de livraison expliquent <em>pourquoi<\/em> le MTBF est ce qu'il est.<\/p>\n<h3 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 20; line-height: 1.26;\" data-fontsize=\"20\" data-lineheight=\"25.2px\"><strong>Calculez votre exposition<\/strong><\/h3>\n<p><strong>Co\u00fbt annuel du risque = (d\u00e9ploiements par an \u00d7 taux d'\u00e9chec) \u00d7 dur\u00e9e moyenne de r\u00e9tablissement \u00d7 co\u00fbt par minute<\/strong><\/p>\n<p>\u00c0 titre d'illustration, ces valeurs ne sont pas des r\u00e9f\u00e9rences sectorielles : 240 d\u00e9ploiements par an, 10 % d'\u00e9chec, 90 minutes de r\u00e9tablissement, 3 000 \u20ac la minute, soit environ <strong>6,5 millions d'euros par an<\/strong>.<\/p>\n<p>Remplacez chaque param\u00e8tre par vos valeurs. L'exercice produit un montant d\u00e9fendable en comit\u00e9 d'investissement, et montre imm\u00e9diatement quel levier (fr\u00e9quence, taux d'\u00e9chec ou dur\u00e9e) offre le meilleur rendement.<\/p>\n<\/div><div class=\"fusion-text fusion-text-10\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">7. L'indisponibilit\u00e9, un sujet de conformit\u00e9<\/h2>\n<p>Un incident de production cesse d'\u00eatre une affaire interne : il devient un \u00e9v\u00e9nement d\u00e9clarable.<\/p>\n<p>La transposition de la <a href=\"https:\/\/monespacenis2.cyber.gouv.fr\/directive\/\" target=\"_blank\" rel=\"noopener\">directive NIS2<\/a>, port\u00e9e par le <a href=\"https:\/\/www.senat.fr\/travaux-parlementaires\/textes-legislatifs\/la-loi-en-clair\/projet-de-loi-relatif-a-la-resilience-des-infrastructures-critiques-et-au-renforcement-de-la-cybersecurite.html#:~:text=assurer%20la%20r%C3%A9silience%20de%20quelque\" target=\"_blank\" rel=\"noopener\">projet de loi r\u00e9silience<\/a>, fait passer le p\u00e9rim\u00e8tre r\u00e9gul\u00e9 d'environ 500 entit\u00e9s \u00e0 <strong>pr\u00e8s de 15 000 sur dix-huit secteurs<\/strong>, avec notification des incidents significatifs <strong>sous 72 heures<\/strong>. Les sanctions atteignent <strong>10 millions d'euros ou 2 % du chiffre d'affaires mondial<\/strong> pour les entit\u00e9s essentielles. Le secteur financier rel\u00e8ve en parall\u00e8le du r\u00e8glement DORA.<\/p>\n<p>Le calendrier fran\u00e7ais a connu plusieurs reports, v\u00e9rifiez son \u00e9tat d'avancement. Mais la direction est claire : une panne devient tra\u00e7able, document\u00e9e et opposable.<\/p>\n<h3 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 20; line-height: 1.26;\" data-fontsize=\"20\" data-lineheight=\"25.2px\"><strong>La d\u00e9pendance externe est un facteur de rupture<\/strong><\/h3>\n<p>Sur neuf ans de suivi des pannes publiquement rapport\u00e9es, <a href=\"https:\/\/uptimeinstitute.com\/about-ui\/press-releases\/uptime-announces-annual-outage-analysis-report-2026#:~:text=Over%20the%20nine%20years%20that%20Uptime%20has%20been%20tracking,have%20accounted%20for%20about%20two\" target=\"_blank\" rel=\"noopener\"><strong>les fournisseurs tiers (cloud, t\u00e9l\u00e9communications, h\u00e9bergeurs) concentrent environ les deux tiers des incidents<\/strong><\/a>. L'externalisation transf\u00e8re le risque, elle ne le supprime pas : elle en retire le contr\u00f4le. Ma\u00eetriser o\u00f9 s'ex\u00e9cutent ses d\u00e9ploiements, et avec quels outils, n'est pas qu'un positionnement strat\u00e9gique, c'est un param\u00e8tre du calcul pr\u00e9c\u00e9dent.<\/p>\n<\/div><div class=\"fusion-text fusion-text-11\"><h2 class=\"\" style=\"--fontsize: 35; line-height: 1.2;\" data-fontsize=\"35\" data-lineheight=\"42px\">8. Ce qui fait baisser la facture<\/h2>\n<p>Trois leviers agissent directement sur les variables de la formule :<\/p>\n<ul>\n<li><a href=\"https:\/\/www.arcadsoftware.fr\/drops\/fonctionnalites\/\"><strong>L'orchestration centralis\u00e9e<\/strong><\/a> attaque le taux d'\u00e9chec. Une seule cha\u00eene pour toutes les plateformes : les composants d'une livraison partent ensemble ou ne partent pas.<\/li>\n<li><strong>La tra\u00e7abilit\u00e9<\/strong> attaque le d\u00e9lai de r\u00e9tablissement. Savoir en quelques minutes ce qui a \u00e9t\u00e9 livr\u00e9, o\u00f9 et par qui, retire le diagnostic du temps d'indisponibilit\u00e9. Sur un incident de 90 minutes, souvent la moiti\u00e9 du compteur.<\/li>\n<li><strong>Le retour arri\u00e8re ma\u00eetris\u00e9<\/strong> attaque la dur\u00e9e et le risque r\u00e9siduel. Un rollback planifi\u00e9, test\u00e9 et reproductible cesse d'\u00eatre une improvisation sous pression.<\/li>\n<\/ul>\n<p>Les effets se mesurent : <strong>\u221240 % sur les co\u00fbts de d\u00e9ploiement<\/strong> <a href=\"https:\/\/www.arcadsoftware.fr\/drops\/ressources\/temoignage-client\/temoignage-client-system-u\/\">chez Syst\u00e8me U<\/a>, <strong>\u221290 % d'efforts de mise \u00e0 jour<\/strong> <a href=\"https:\/\/www.arcadsoftware.fr\/drops\/ressources\/temoignage-client\/temoignage-client-seylan-bank\/\">chez Seylan Bank<\/a>, et une r\u00e9duction directe des astreintes de week-end dans plusieurs organisations.<\/p>\n<\/div><div class=\"fusion-text fusion-text-12\"><h2 class=\"fusion-responsive-typography-calculated\" style=\"--fontsize: 30; line-height: 1.2;\" data-fontsize=\"30\" data-lineheight=\"36px\">Conclusion<\/h2>\n<p>Le co\u00fbt d'une rupture n'est pas une donn\u00e9e subie. C'est le produit de trois variables, fr\u00e9quence des livraisons, taux d'\u00e9chec, temps de retour arri\u00e8re dont deux au moins d\u00e9pendent de l'outillage et des processus de mise en production.<\/p>\n<p>C'est ce qui rend le sujet arbitrable. Une \u00e9quipe d'exploitation ne peut pas d\u00e9fendre un budget avec l'absence d'incident comme r\u00e9sultat. Elle peut le d\u00e9fendre avec un montant annuel d'exposition, et la d\u00e9monstration chiffr\u00e9e de ce qui le fait baisser.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:10px;--awb-padding-bottom:30px;--awb-padding-top-small:30px;--awb-padding-bottom-small:30px;--awb-background-color:rgba(0,169,237,0.05);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:20px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#034759;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:24px;--awb-margin-left-small:0px;--awb-font-size:25px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;--fontSize:25;line-height:1.14;\">Vous souhaitez \u00e9valuer l'exposition de vos cha\u00eenes de d\u00e9ploiement ?<\/h2><\/div><div class=\"fusion-text fusion-text-13\" style=\"--awb-content-alignment:left;--awb-margin-top:20px;\"><p>Nos \u00e9quipes vous accompagnent sur un \u00e9tat des lieux de vos mises en production multiplateformes.<\/p>\n<\/div><div class=\"md-text-align-center\"><a class=\"fusion-button button-flat button-large button-custom fusion-button-default button-1 fusion-button-default-span fusion-button-default-type\" style=\"--button_accent_color:#034759;--button_accent_hover_color:#ffffff;--button_border_hover_color:rgba(233,87,11,0);--button_border_width-top:2px;--button_border_width-right:2px;--button_border_width-bottom:2px;--button_border_width-left:2px;--button_gradient_top_color:rgba(233,87,11,0);--button_gradient_bottom_color:rgba(233,87,11,0);--button_gradient_top_color_hover:#034759;--button_gradient_bottom_color_hover:#034759;--button_typography-font-family:&quot;Poppins&quot;;--button_typography-font-style:normal;--button_typography-font-weight:600;\" target=\"_self\" href=\"#demo\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">R\u00e9server une d\u00e9mo<\/span><i class=\"fa-arrow-right fas awb-button__icon awb-button__icon--default button-icon-right\" aria-hidden=\"true\"><\/i><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:45px;--awb-padding-bottom:45px;--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_2_3 2_3 fusion-flex-column author\" style=\"--awb-padding-top:25px;--awb-padding-right:25px;--awb-padding-bottom:25px;--awb-padding-left:25px;--awb-bg-color:var(--awb-color1);--awb-bg-color-hover:var(--awb-color1);--awb-bg-size:cover;--awb-box-shadow:2px 1px 4px 0px rgba(33,41,52,0.41);;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"--awb-flex-grow:0;--awb-flex-grow-medium:0;--awb-flex-grow-small:0;--awb-flex-shrink:0;--awb-flex-shrink-medium:0;--awb-flex-shrink-small:0;width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_5 1_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:20%;--awb-margin-top-large:20px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:9.6%;--awb-width-medium:20%;--awb-order-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:9.6%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:0%;--awb-margin-bottom-small:0px;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-max-width:130px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:50px;\"><img decoding=\"async\" width=\"500\" height=\"500\" alt=\"Sp\u00e9cialiste en d\u00e9ploiement d&#039;applications\" src=\"https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2025\/01\/Photo-Signitic-Marc-Dallas.png\" data-orig-src=\"https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2025\/01\/Photo-Signitic-Marc-Dallas.png\" class=\"lazyload img-responsive wp-image-12537\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27500%27%20height%3D%27500%27%20viewBox%3D%270%200%20500%20500%27%3E%3Crect%20width%3D%27500%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2025\/01\/Photo-Signitic-Marc-Dallas-200x200.png 200w, https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2025\/01\/Photo-Signitic-Marc-Dallas-400x400.png 400w, https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2025\/01\/Photo-Signitic-Marc-Dallas.png 500w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 640px) 100vw, 400px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-1 fusion_builder_column_inner_3_4 3_4 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:75%;--awb-margin-top-large:20px;--awb-spacing-right-large:2.56%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:2.56%;--awb-width-medium:75%;--awb-order-medium:0;--awb-spacing-right-medium:2.56%;--awb-spacing-left-medium:2.56%;--awb-width-small:100%;--awb-order-small:0;--awb-margin-top-small:0px;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-top:0px;--awb-margin-bottom:7px;--awb-margin-top-small:12px;--awb-margin-right-small:0px;--awb-margin-bottom-small:5px;--awb-margin-left-small:0px;--awb-font-size:13px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:500;margin:0;font-size:1em;--fontSize:13;--minFontSize:13;line-height:1.14;\">\u00c0 propos de l'auteur<\/h2><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:0px;--awb-margin-left-small:0px;--awb-font-size:22px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;--fontSize:22;line-height:1.26;\">Marc Dallas<\/h3><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:var(--awb-color6);--awb-margin-top:0px;--awb-margin-bottom:7px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:16px;\"><h4 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;--fontSize:16;--minFontSize:16;line-height:1.4;\">VP R&amp;D, Business Line Manager DROPS &amp; Chief Architect<\/h4><\/div><div class=\"fusion-text fusion-text-14 fusion-text-no-margin\" style=\"--awb-font-size:14px;--awb-line-height:1.4;--awb-margin-bottom:0px;--awb-text-font-family:&quot;Poppins&quot;;--awb-text-font-style:normal;--awb-text-font-weight:400;\"><p>Marc Dallas est une figure centrale de l\u2019innovation technologique chez ARCAD Software, o\u00f9 il \u00e9volue depuis 1998. Apr\u00e8s avoir exerc\u00e9 des responsabilit\u00e9s de Product Manager, Lead Developer c\u00f4t\u00e9 client, il prend la t\u00eate de la R&amp;D en 2008. En tant que VP R&amp;D et Chief Architect, il d\u00e9finit la strat\u00e9gie d\u2019innovation de l\u2019entreprise et garantit la coh\u00e9rence architecturale de l\u2019ensemble du portefeuille de solutions, avec une approche r\u00e9solument orient\u00e9e vers la production de logiciels op\u00e9rationnels. Il assume \u00e9galement les orientations de DROPS et depuis 2025, il pilote la strat\u00e9gie IA de l\u2019entreprise.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"demo\" class=\"fusion-container-anchor\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling dem\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0%;--awb-padding-bottom:5%;--awb-padding-top-medium:40px;--awb-padding-top-small:0px;--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-background-color:#124d79;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-menu-anchor\" id=\"version-d-essai\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-animated\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:20px;--awb-spacing-right-large:0.96%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInRight\" data-animationDuration=\"1.6\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:#ffffff;--awb-margin-bottom:0px;--awb-margin-top-small:12px;--awb-margin-right-small:0px;--awb-margin-bottom-small:24px;--awb-margin-left-small:0px;--awb-font-size:50px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:800;margin:0;font-size:1em;--fontSize:50;line-height:1.14;\">VERSION D\u2019ESSAI \/ DEMO<\/h2><\/div><div class=\"fusion-text fusion-text-15\" style=\"--awb-content-alignment:center;--awb-font-size:25px;--awb-line-height:1.4em;--awb-letter-spacing:-0.02em;--awb-text-color:#ffffff;--awb-text-font-family:&quot;Poppins&quot;;--awb-text-font-style:normal;--awb-text-font-weight:300;\"><p>R\u00e9servez une version d\u2019essai ou une session dans notre sandbox !<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-9 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:32px;--awb-padding-right:20px;--awb-padding-bottom:18px;--awb-padding-left:20px;--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-box-shadow:0px 24px 32px -6px rgba(0,0,0,0.1);;--awb-border-color:rgba(0,0,0,0.08);--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:42%;--awb-margin-top-large:20px;--awb-spacing-right-large:9.1428571428571%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:18.285714285714%;--awb-width-medium:50%;--awb-order-medium:2;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:10px;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInRight\" data-animationDuration=\"2.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#124d79;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:12px;--awb-margin-right-small:0px;--awb-margin-bottom-small:24px;--awb-margin-left-small:0px;--awb-font-size:30px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;--fontSize:30;line-height:1.26;\">Version d\u2019essai<\/h3><\/div><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:90px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"150\" height=\"150\" alt=\"Application Release Orchestration Expert\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27150%27%20height%3D%27150%27%20viewBox%3D%270%200%20150%20150%27%3E%3Crect%20width%3D%27150%27%20height%3D%27150%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/www.arcadsoftware.fr\/drops\/wp-content\/uploads\/2025\/08\/drops-trial-request.png\" class=\"lazyload img-responsive wp-image-13467\"\/><\/span><\/div><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-four\" style=\"--awb-text-color:#124d79;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:12px;--awb-margin-right-small:0px;--awb-margin-bottom-small:2px;--awb-margin-left-small:0px;--awb-margin-bottom-medium:4px;--awb-font-size:20px;\"><h4 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;--fontSize:20;line-height:1.4;\">Essayez maintenant !<\/h4><\/div><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-div\" style=\"--awb-text-color:#124d79;--awb-margin-top:0px;--awb-margin-bottom:4px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:2px;--awb-margin-left-small:0px;--awb-margin-bottom-medium:4px;--awb-font-size:16px;\"><div class=\"fusion-title-heading title-heading-center title-heading-tag fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;--fontSize:16;--minFontSize:16;line-height:1.63;\">R\u00e9servez une version d\u2019essai<\/div><\/div><script>\njQuery(window).on('load', function(){\n  var productname=\"DROPS\";\n  jQuery(\".hs_trial_version_requested input\").val(productname);\n});\n<\/script>\n\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/embed\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n    region: \"na1\",\n    portalId: \"4514828\",\n    formId: \"c5c6cf73-1a34-4925-a9b5-7cf588a9d350\",\n\tcss: \"\",\n        blockedDomains: [\"freschelegacy.com\",\"freschesolutions.com\",\"rocketsoftware.com\",\"softlanding.com\",\"mkssoftware.com\",\"midrangedynamics.com\",\"remainsoftware.com\",\"taskforce-it.de\",\"origsoft.com\",\"itheis.com\",\"idinfo-conseil.com\",\"broadcom.com\",\"rs.com\",\"idinfo.eu\",\"looksoftware.com\",\"proximity.co.uk\",\"bigblue.it\",\"xhypm.com\",\"seagullsoftware.com\",\"xcase.com\",\"comsid.de\",\"genebag.com\",\"mailo.com\",\"neuf.fr\",\"pks.de\",\"armonie.group\",\"pascalpolverini.com\",\"polverinipartners.com\",\"systnaps.com\",\"sarus.tech\",\"microfocus.com\",\"opentext.com\",\"md-na.com\",\"redbourn.co.uk\",\"omninet.be\",\"cdinvest.be\",\"cdinvest.eu\",\"ptc.com\",\"alvinecapital.co.uk\",\"katchou.eu\",\"talend.com\",\"bartech.es\",\"system-method.com\",\"specific-group.com\",\"ozgar.ai\",\"seidor.com\",\"blue-channel.com\",\"bluechip.pt\"],\n        translations: {\n           fr: {\n             required: \"Ce champs est requis.\",\n             missingSelect: \"Ce champs est requis.\",\n             forbiddenEmailDomain: \"Veuillez saisir une adresse professionnelle\",\n             manuallyBlockedEmailDomain: \"Veuillez saisir une adresse professionnelle\",\n             submitText: \"R\u00e9server votre version d'essai\"\n           }\n       }\n});\n<\/script>\n<div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:14px;width:100%;\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-10 fusion-flex-column fusion-no-medium-visibility\" style=\"--awb-bg-size:cover;--awb-width-large:12.5%;--awb-margin-top-large:20px;--awb-spacing-right-large:15.36%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:15.36%;--awb-width-medium:12.5%;--awb-order-medium:0;--awb-spacing-right-medium:15.36%;--awb-spacing-left-medium:15.36%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-16 sm-text-align-center fusion-text-no-margin\" style=\"--awb-font-size:64px;--awb-text-color:#ffffff;--awb-margin-bottom:0px;\"><p><strong>ou<\/strong><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-11 fusion-flex-column fusion-animated\" style=\"--awb-padding-top:32px;--awb-padding-right:20px;--awb-padding-bottom:18px;--awb-padding-left:20px;--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-overflow:hidden;--awb-bg-color:#ffffff;--awb-bg-color-hover:#ffffff;--awb-bg-size:cover;--awb-box-shadow:0px 24px 32px -6px rgba(0,0,0,0.1);;--awb-border-color:rgba(0,0,0,0.08);--awb-border-right:1px;--awb-border-bottom:1px;--awb-border-left:1px;--awb-border-style:solid;--awb-border-radius:12px 12px 12px 12px;--awb-width-large:42%;--awb-margin-top-large:20px;--awb-spacing-right-large:18.285714285714%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:9.1428571428571%;--awb-width-medium:50%;--awb-order-medium:2;--awb-spacing-right-medium:7.68%;--awb-spacing-left-medium:7.68%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-margin-bottom-small:10px;--awb-spacing-left-small:1.92%;\" data-animationType=\"fadeInRight\" data-animationDuration=\"2.0\" data-animationOffset=\"top-into-view\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-three\" style=\"--awb-text-color:#124d79;--awb-margin-top:0px;--awb-margin-bottom:5px;--awb-margin-top-small:12px;--awb-margin-right-small:0px;--awb-margin-bottom-small:24px;--awb-margin-left-small:0px;--awb-font-size:30px;\"><h3 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"font-family:&quot;Poppins&quot;;font-style:normal;font-weight:600;margin:0;font-size:1em;--fontSize:30;line-height:1.26;\">D\u00e9mo<\/h3><\/div><div class=\"fusion-image-element \" style=\"text-align:center;--awb-max-width:90px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-4 hover-type-none\" style=\"border-radius:8px;\"><img decoding=\"async\" width=\"150\" height=\"150\" alt=\"Application Release Orchestration Expert\" title=\"photo-asma-mabrouk\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27500%27%20height%3D%27500%27%20viewBox%3D%270%200%20500%20500%27%3E%3Crect%20width%3D%27500%27%20height%3D%27500%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" 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